Question to the Home Office:

To ask the Secretary of State for the Home Department, what penalties are incurred by asylum seeker accommodation providers in the event that they do not meet the requirements of their contracts.

We expect the highest standards from our providers, who are expected to conduct regular checks across the accommodation estate. The Home Office have access to providers’ systems to monitor compliance.

Throughout the pandemic, the ability to inspect accommodation in the usual way has faced some understandable logistical challenges, however we have robust systems in place to monitor and ensure continued accordance with the high standards of service we and those we accommodate expect.

Asylum seekers can also raise specific issues or concerns about their accommodation through the 24/7 Advice, Issue Reporting and Eligibility (AIRE) service operated by Migrant Help. The Home Office and our providers receive feedback on complaints raised through our regular dialogue with Migrant Help, which enables attention to be focussed on any areas of concern.

The Asylum Accommodation and Support Services contracts (AASC) have a robust performance management system, against which providers are expected to deliver. Where performance falls short of the required standard, failures are recorded and can result in the award of points and, ultimately, service credits being applied. Providers’ performance is monitored closely by dedicated staff in each contract area, who are in daily contact with them.

This is supplemented by a formal governance process which includes quarterly Strategic Review Management Boards and monthly Contract Management Groups. Service credits and subsequent improvement plans are discussed and monitored as part of this process.