Natural Gas: Disconnections

(asked on 26th February 2024) - View Source

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, whether her Department is responsible for hearing appeals of decisions to disconnect consumers' gas supplies.


Answered by
Amanda Solloway Portrait
Amanda Solloway
This question was answered on 4th March 2024

The Department does not have the legal mandate to intervene in matters concerning private contracts between customers and their energy suppliers. Any disputes should be first raised with the energy supplier, and if necessary, escalated to the Energy Ombudsman.

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