Child Support Agency: ICT
(asked on 23rd February 2021) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps she is taking to resolve as soon as possible the problems with the computer system which writes off CSA debt.
This question was answered on 1st March 2021
Whilst some Child Support Agency (CSA) debt was automatically written-off in the main, once representation has taken place, where write off is appropriate, this is a manual process.
The majority of the CSA debt write off has been completed and CSA systems (CSCS and CS2) have now been decommissioned.
The write off process for CSA debt held on Child Maintenance System is ongoing and we are not aware of any issues with this process.