Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to help ensure energy suppliers review customers already on prepayment meters so that this remains a safe payment method for people in vulnerable circumstances.

My Rt. Hon. Friend the Secretary of State wrote to domestic energy suppliers asking them to report back to him on what steps they plan to take to identify consumers who may have had a prepayment meter installed inappropriately, and confirm that where such customers are identified, appropriate action will be taken. Following this, energy suppliers have agreed to pause the forced installation of prepayment meters until 31 March. Ofgem has called for suppliers to use this period to proactively check if any prepayment meters have been installed incorrectly and, where rules have been broken, to act now to offer customers appropriate redress.