Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he is taking to ensure those who (a) cannot use or (b) do not have access to technology are able to the access the stamp swap out scheme.

The operation of Royal Mail’s products and services, including the ‘Stamp Swap Out’ scheme, is a matter for the company’s management and, as a private company, the Government is not involved in Royal Mail’s operational or commercial decisions.

It is Royal Mail’s responsibility to ensure its customers are aware of the introduction of barcoded stamps and the arrangements for exchanging old stamps. Royal Mail has announced further details about the ‘Stamp Swap Out’ scheme on its website and this includes details of how those who cannot use or do not have access to technology can participate. This information can be found at www.royalmail.com/sending/barcoded-stamps.