Personal Independence Payment
(asked on 27th February 2023) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many and what proportion of people claiming personal independence payments had their award assessed through (a) a telephone consultation and (b) an in-person assessment in the last 12 months.
Please see the table below showing the number and proportion of all Personal Independence Payment (PIP) assessments (including new claims, award reviews and change of circumstance), that have been carried out by (a) telephone and (b) face-to-face for the period February 2022 to January 2023:
Channel | Feb 2022 - Jan 2023 |
Telephone | 661,620 (66.6% of all assessments) |
Face-to-face | 69,570 (7.0% of all assessments) |
Although not included in your question, we also conduct paper-based and video assessments, where appropriate, alongside telephone and face-to-face assessments as detailed below:
Channel | Feb 2022 - Jan 2023 |
Paper-based | 179,390 (18.1% of all assessments) |
Video | 69,140 (7.0% of all assessments) |
There were also 13,270 completed assessments (1.3%) for which we do not hold data.
Please note
- All volumes have been rounded to the nearest 10;
- All of the above data is derived from contractual management information (MI) produced by the assessment providers;
- The video and telephony MI is drawn from a variety of non-contractual products, some of which were only available weekly, therefore some aggregation has been applied;
- Contractual MI became available for Capita from May 2022 and for Independent Assessment Services from August 2022; and
- The above data is derived from unpublished management information which is collected for internal departmental use only and has not been quality assured to Official Statistics publication standards.