Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department has taken to support households which require further assistance in understanding the process to redeem energy pre-payment vouchers.

The Government has carried out extensive communications including through the Help for Households campaign, via charities and consumer groups, through community radio, translated materials and the media. This work continues alongside enhanced effort by electricity suppliers to reach customers with unused vouchers. I have raised this with a number of city region mayors and have provided resources for Local Authorities to use with their local networks. The Government will shortly be sharing these resources with Hon. Members to use within their constituencies. The Department continues to work with stakeholders to ensure every effort is made to reach all eligible households.