Question to the Home Office:

To ask the Secretary of State for the Home Department, if she will make the UKVI Ukraine helpline free for callers.

Phone calls made to the advertised (+44) 0808 number are free of charge already.

Whilst the majority of callers are able to access the freephone number, a small number of network providers do not allow access to 0808 numbers. For customers unable to dial 0808 numbers there is an alternative number available (+44) 0175 which may come at a network rate charge depending on the phone provider used to make the call.

Each country is responsible for access to 0808 via their network providers.

Further information can be found on GOV.UK at: www.gov.uk/call-charges

When setting up the phone line our focus was to ensure it was easy to access both from the UK and abroad.