UK Visas and Immigration: Telephone Services

(asked on 29th March 2022) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps she is taking to reduce the caller waiting times to the UKVI hotline dedicated to hon. Members.

Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 6th April 2022

Since the beginning of the Ukraine crisis, there has been a significant increase in calls to the MP Enquiry Line which has led to lengthy wait times. More staff are now being deployed to operate the line and we anticipate call wait times volumes will drop significantly as a result.

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