Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many claims for universal credit have been closed as a result of an incomplete identity verification.

The requested information is not available

Where the claimant does not have sufficient documentary evidence to verify their identity, DWP follows a process known as a biographical security check, whereby the claimant is asked a series of security questions to validate their identity. Should the claimant fail the biographical security check, as an additional safeguard we can approach a third party to validate the claimant’s identity (subject to the claimant giving their consent).