Green Homes Grant Scheme
(asked on 3rd February 2021) - View Source
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 3 February 2021 to Question 145730, what the 10 Key Performance Indicators were in the contract awarded to ICF for administering the Green Homes Grant scheme.
This question was answered on 8th February 2021
The contract has 10 Key Performance Indicators, which cover four major areas: Digital Platform; Customer Journey and Payment; Fraud and Audit; and Call Centre.