Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to help ensure greater accessibility to healthcare (a) information and (b) communication for people with sensory impairments.

National Health Service organisations and publicly funded social care providers a required to adhere to the Accessible Information Standard (AIS), to meet the communication needs of patients and carers with a disability, impairment, or sensory loss. The AIS conformance criteria, published in 2016, set out how organisations should comply with the AIS, with further information available at the following link:

https://www.england.nhs.uk/about/equality/equality-hub/patient-equalities-programme/equality-frameworks-and-information-standards/accessibleinfo/resources/assess-conformance/

The responsibility for monitoring compliance with the AIS sits with the commissioner of the service.

NHS England has completed a review of the AIS to help ensure that the communication needs of people with a disability, impairment, or sensory loss are met in health and care provision.

A revised AIS is being reviewed with a view to publication, and in the meantime NHS England is continuing to work to support implementation with awareness raising, communication and engagement, and a review of the current e-learning modules on the AIS. The intention is to ensure that staff and organisations in the NHS are aware of the AIS and the importance of meeting the information and communication needs of disabled people using these services.