Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 May 2018 to Question 141381, what the longest time taken by the Independent Case Examiners Office has been (a) to allocate a case manager and (b) for a case manager to complete an investigation.

We have interpreted this as a question concerning complaints from women affected by changes to state pension age. To date, the longest time taken by the Independent Case Examiner’s Office to: (a) allocate a complaint from this group for investigation was 58.57 weeks; and (b) complete an investigation of this type was 24.77 weeks. ICE aim to reslove complaints within 20 weeks of starting an investigation. The time it takes to allocate and complete an investigation has been impacted by the WASPI campaign which actively encourages women to make a complaint and which has more than doubled their caseloads.