Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, whether his Department issues guidance to companies that deliver public-facing services on behalf of the Government on establishing routes where MPs can raise issues on behalf of constituents.

The Cabinet Office does not issue guidance to service providers on establishing routes where MPs can raise issues on behalf of constituents. However, MPs are able to raise any issues with government suppliers through existing channels - by writing to the Secretary of State, writing to the Department through MP correspondence, or through Parliamentary questions.

Those dissatisfied with government services can also raise issues directly with the responsible government department. Departments provide details on their complaints procedure on their GOV.UK pages. If, having followed the stages of the complaints procedure the complainant remains dissatisfied, our published guidance recommends that members of the public contact their MP and ask for your complaint to be referred to the Parliamentary and Health Service Ombudsman. The Ombudsman can carry out independent investigations into complaints about government departments, agencies and some public bodies.