Energy: Disconnections

(asked on 8th March 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 7 March 2022 to Question 133308 on Energy: Disconnections, for what reason his Department does not record data on levels of disconnection by (a) region and (b) UK nation.


Answered by
Greg Hands Portrait
Greg Hands
Minister of State (Department for Business and Trade)
This question was answered on 14th March 2022

It is the regulator, Ofgem and not BEIS’s responsibility to monitor energy supply companies’ performance in the energy retail market. Standard Licence Condition 32 in the supply licence requires energy suppliers to submit information to Ofgem, Citizens Advice and Citizens Advice Scotland on their dealings with gas and electricity customers in a variety of areas and includes data on disconnections carried out by the licensee. The data is published on Ofgem’s Customer Service portal on its website at:

https://www.ofgem.gov.uk/customer-service-data.

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