Question to the Department for Business, Energy and Industrial Strategy:

Suggested redraft: To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 1 March 2022 to Question 126893 on Energy: Disconnections, which body is responsible for recording disconnection rates; and what criteria that body uses to determine disconnection rates.

It is the regulator, Ofgem and not BEIS’s responsibility to monitor energy supply companies’ performance in the energy retail market. Standard Licence Condition 32 in the supply licence requires energy suppliers to submit information to Ofgem, Citizens Advice and Citizens Advice Scotland on their dealings with gas and electricity customers in a variety of areas and includes data on disconnections carried out by the licensee. The data is published on Ofgem’s Customer Service portal on its website at:

https://www.ofgem.gov.uk/customer-service-data.