Question to the Department for Transport:

To ask the Secretary of State for Transport, what progress his Department is making on fully automating delay repay procedures for rail passengers using smartcards.

The Department policy is to support and encourage operators to make claiming compensation for delays as simple and swift as possible for passengers on all ticket types, including smartcards, through automated processes such as informing passengers of their right to claim via smartcards or Apps, on-line claim forms, and electronic logging of passengers’ details for payment purposes.