Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether his Department is taking steps to ensure that people on pre-payment meters who have not yet redeemed their Energy Bills Support Scheme vouchers will be able to do so.

The Government works with suppliers to communicate the Energy Bills Support Scheme and the importance of customers checking post, emails and text for prepayment meter vouchers and taking action to redeem them.

Suppliers have an obligation to make a minimum of three attempts by at least two different methods (post, email, text, special action message) to contact customers who have not redeemed their voucher. Vouchers are valid for 90 days. Replacement vouchers can be issued but all vouchers must be redeemed by 30 June 2023.