Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent discussions he has had with rail operators on providing refunds for tickets that can no longer be used due to national lockdown measures.

Passengers who bought tickets other than Advance tickets are eligible for a refund, in accordance with the National Rail Conditions of Travel.

Advance tickets are normally non-refundable, as is clearly stated at the point of purchase. However, we have agreed with the rail industry that passengers with Advance tickets purchased before the announcement of national lockdown measures on 4 January who are prevented from travelling due to these measures are eligible for a fee-free change of journey or, if they bought them from a train operator, they may apply for a Rail Travel Voucher, valid for 12 months.

The National Rail Enquiries website and all train operator and retailer websites provide up to date information on ticket terms and conditions.