Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if she will make an assessment of the impact of the journal system for Universal Credit on the mental health of applicants and users.

DWP are committed to providing the best possible support for all our customers, including the most vulnerable in society. Within Universal Credit, we recognise that customers have individual needs and different barriers, so we train and support all our work coaches to be able to respond appropriately to a customer’s situation.

We have no plans to assess the impact of the journal system on the mental health of applicants and users., Independent research published in 2018 showed that the majority of customers found the journal easy to use. The DWP Customer Experience Survey for 2023-2024 showed that 88% of people found it easy to use their UC online account.