Jobcentre Plus: Training

(asked on 27th February 2018) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, when her Department most recently revised its guidance to jobcentre staff on managing customer declarations of intention to attempt suicide or self-harm.


Answered by
Alok Sharma Portrait
Alok Sharma
COP26 President (Cabinet Office)
This question was answered on 7th March 2018

DWP reviewed and updated its national guidance to staff on managing customer declarations of intention to attempt suicide or self-harm in November 2016. This was part of a programme of regular reviews we undertake to ensure guidance is meeting the need for staff and customers. The guidance requires jobcentres to hold local plans that identify the approach to take, local contacts and support and to review and revise these local plans regularly to ensure information is accurate and appropriate.

A further regular review is currently taking place to ensure our policies and guidance remain current. Any changes identified as a result will be applied to guidance later this year.

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