Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many people are (a) receiving Employment Support Allowance in March 2026 and (b) have experienced ‘failed transitions’ from Employment Support Allowance to Universal Credit; and what steps he is taking to ensure recipients are not being left without support if they are unable to complete the administrative processes for the transition.

a) Statistics for the number of people on Employment and Support Allowance are published quarterly. The latest statistics for August 2025 are available in the ESA data tables on Stat-Xplore - Table View.

b) Statistics for the number or people invited to Move to Universal Credit are published quarterly. The latest statistics for December 2025 are available in the People invited to Move to Universal Credit data tables on Stat-Xplore - Table View.

Users can log in or access Stat-Xplore as a guest and, if needed, can access guidance(opens in a new tab) on how to extract the information required. There is also a Universal Credit Official Statistics: Stat-Xplore user guide(opens in a new tab)

DWP recognise some claimants may find moving to Universal Credit challenging and we are committed to providing the right support.

Migration notices signpost customers to our helpline, GOV.UK and Help to Claim (provided by Citizens Advice). Contact via these routes allows free and confidential support to be provided, based on individual need, from claim initiation to the first full payment. Customers who have not claimed Universal Credit within two weeks of their deadline enter the Enhanced Support journey, which provides tailored and flexible assistance and can include phone calls and home visits to complete the process.

Support offered to customers does not cease once a Universal Credit claim is made. A range of further support is available including a Complex Needs Toolkit and District Provision Tool for Work Coaches to use in identifying and signposting claimants to appropriate local services, including housing support, Mental Health Services and advocacy and Social Care. Where customers cannot use digital channels, DWP offer regular phone support and face-to-face appointments.

Additionally, Jobcentre staff are trained to discuss complex needs and vulnerabilities and record these along with reasonable adjustments on the Universal Credit account, including different communication channels, home visits or support from an authorised representative, including an Appointee to act on their behalf.

DWP regularly reviews its support to optimise our services and remain committed to supporting vulnerable claimants and welcome feedback. This is in addition to DWP’s internal quality monitoring, which supports agent personal performance and assurance.