Conditions of Employment: Telephone Services
(asked on 5th February 2018) - View Source
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many calls the Pay and Work Rights helpline received in 2016-2017; and how much funding that helpline received in each year between 2015 and 2017.
Since April 2015, the Acas Helpline has been, in addition to their usual services, answering queries previously handled by the Pay and Work Rights Helpline (PWRH). This includes calls on the National Minimum Wage, working for an employment agency, working hours, rest breaks and holidays, agricultural workers’ rights and working for a gangmaster.
Anyone who has any questions about their employment rights or workplace issues is now able to obtain this information in one place by contacting the Acas Helpline. The cost of running Acas Helpline Services, including advice provided by telephone and digitally, are:-
Year | Cost (£ thousands) |
2014/15 | £13,191 |
2015/16 | £13,748 |
2016/17 | £14,162 |
The Acas helpline answered 886,929 calls in 2016/17 on employment matters. 115,151 queries were recorded relating to topics previously handled by the former Pay and Work Rights Helpline.