UK Visas and Immigration: Staff

(asked on 7th December 2020) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what estimate she has made of the amount of additional office accommodation in square metres that will be required to provide a covid-19 secure workplace for UK Visas and Immigration staff to enable them to address the backlog of immigration documents.


Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 10th December 2020

It is unclear which application route the Hon. Member is referring to.

If in relation to the issuing of Biometric Residence Permits (BRPs), the Home Office works closely with the DVLA, which produces BRPs, and TNT/Fedex, which delivers them, to ensure service level agreements are met and performance is improved, through improved reconciliation reporting and clearer escalation processes.

More generally, we publish information on the proportion of applications processed within service standard, where a service standard applies, at https://www.gov.uk/government/organisations/uk-visas-and-immigration/about-our-services and have worked carefully, and at pace to use available resource to best effect to maintain service standards against the backdrop of the pandemic.

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