Question to the Department for Education:

To ask the Secretary of State for Education, what steps are being taken in response to delays and service issues in respect of the Teachers Pension Scheme.

Providing a good quality of service for members is a key aim for the Teachers’ Pension Scheme.

The department consistently monitors the scheme administrator’s performance and maintains strong oversight through contract management processes and an independent Pension Board, which includes employer and member representatives, to ensure service standards are upheld.

Where examples of poor service are identified, the department’s contract management team engages directly with the scheme administrator to understand the issues and ensure improvements are made.