Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions his Department has had with OFGEM on ensuring customer satisfaction with smart meter installations.

The Department works closely with the Office of Gas and Electricity Markets (Ofgem) to monitor consumer experience of smart meters.

The smart meter rollout has high levels of consumer satisfaction; evidence shows that nearly 8 in 10 consumers are satisfied with the smart meter installation process. Research from Ofgem has found that smart meter-related complaints make up a very small proportion of total complaints to energy suppliers, relative to the level of smart meter take-up across Great Britain.