Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussion he has had with energy suppliers on the number of customer complaints related to smart meter roll-out since its inception.

The Department works closely with the Office of Gas and Electricity Markets (Ofgem) to monitor consumer experience of smart meters.

The smart meter rollout has high levels of consumer satisfaction: evidence shows that nearly 8 in 10 consumers are satisfied with the smart meter installation process. Research from Ofgem has found that smart meter-related complaints make up a very small proportion of total complaints to energy suppliers, relative to the level of smart meter take-up across Great Britain.