Energy: Billing

(asked on 16th January 2023) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will obtain and publish data on the (a) number and (b) percentage of energy non-direct debit customers who pay by cash, cheque or over the phone in (i) the UK, (ii) Great Britain, (iii) England, (iv) Scotland, (v) Wales and (vi) Northern Ireland as of 1 January 2023; and if he will provide that data by (A) local authority and (B) parliamentary constituency.


Answered by
Graham Stuart Portrait
Graham Stuart
Minister of State (Department for Energy Security and Net Zero)
This question was answered on 20th January 2023

The Department does not have access to customer or supplier data.

The regulator, Ofgem, monitors and enforces compliance with the licence obligations on suppliers. Suppliers are required to ensure that their billing and payment arrangements are effective and fair, and that any differences in price between payment methods are cost-reflective.

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