Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, how many and what proportion of households with a prepayment meter include a person with (a) a disability and (b) a long term health condition.

Neither the Government nor Ofgem hold this data. Ofgem has strict rules in place that mean whenever suppliers install a prepayment meter, they must verify that it is safe and reasonably practicable to do so. This should include consideration of whether a customer’s vulnerability would make a prepayment meter inappropriate, for example where medical equipment is required.

Ofgem conducted a review assessing how suppliers support customers in vulnerable situations, including assessing suppliers’ processes for installing prepayment meters. To drive improvements, Ofgem has started compliance engagement with suppliers and required them to take action to address the weaknesses that have been identified. The Government expects suppliers to comply fully with their obligations.