Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he is taking to ensure that energy companies adhere to Ofgem guidance that prepayment meters should not be forcibly installed in households which include a person with (a) a disability and (b) a long term health condition.

BEIS Ministers and officials regularly hold discussions with Ofgem and energy suppliers on a range of issues relating to the energy markets.

Forcible installations of prepayment meters for vulnerable customers have been banned by Ofgem since 2017. In addition, Ofgem has recently undertaken a Market Compliance Review assessing how suppliers support customers in vulnerable situation. Ofgem has started compliance engagement with suppliers and asked them to take action to address the weaknesses that have been identified.