Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what lessons her Department learned from the universal credit pilot in Waveney in 2016; and what changes her Department plans to make as a result of those lessons learned prior to the wider rollout of universal credit in Suffolk in 2018.

Universal Credit Full Service rolled out in Waveney as part of our published implementation schedule for 2016, not as a pilot.

The Universal Credit Agile methodology means the Department continuously learns during rollout, by listening to feedback from staff, claimants and stakeholders, and builds improvements into the system. This activity is ongoing and happened before, during and after the rollout in the Waveney area.