Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what guidance is issued to jobcentre staff on handling requests to split universal credit payments between members of a household.

Jobcentre Plus work coaches undertake a thorough and comprehensive mandatory training programme. This programme includes a module about ‘Alternative Payment Arrangements’ and the role of work coaches in identifying claimant needs.

Work coaches learn about the importance of discussing ‘Personal Budgeting Support’ and financial health with claimants, and which Alternative Payment Arrangements are available for claimants who need additional help. This training helps work coaches to understand when an Alternative Payment Arrangement, such as Split Payments should be considered, and explains how to arrange for Alternative Payment Arrangements to be implemented.