Social Security Benefits: Artificial Intelligence

(asked on 8th June 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, for which social security benefits her Department is using artificial intelligence to assist in the (a) processing and (b) auditing of applications; and what plans she has to extend the use of artificial intelligence for the processing and auditing of other categories of social security benefit applications.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 15th June 2021

The Department does not use artificial intelligence software or machine learning to make automated decisions regarding people’s benefit entitlement. The Department will increasingly use intelligent forms of automation to focus on everyday repetitive tasks which then enables colleagues to spend more time supporting vulnerable claimants. Our use of machine learning is about making the system simpler for people.

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