Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Communities and Local Government, if he will review the regulation of service charges to ensure that housing associations are not exploiting residents.

Service charges are subject to legal requirements that limit these to covering the cost of providing the services. The Social Housing Regulator requires that providers give clear information to tenants about how their service charges are set. If tenants feel their service charges are too high they may make a complaint through their landlord’s formal complaints procedure.