Universal Credit
(asked on 5th January 2018) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to Answer of 21 December 2017 to Question 120097, what his definition of first contact is.
This question was answered on 15th January 2018
Universal Credit entitlement starts from first contact, assuming the claim is declared and submitted on that day and followed through within a month. This contact could be online, over the phone, by attending a jobcentre for digital support, or via home visit where appropriate.