Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, whether the Government has issued guidance to local authorities on providing offline options for people to access public services.

We have not done so as yet, but digital inclusion is a priority for the Government and we understand that some people will remain offline by choice, so alternative, accessible pathways need to be readily available and advertised. We are developing our approach on digital inclusion and will be working closely with the third sector, industry and local authorities.