Driver and Vehicle Licensing Agency

(asked on 7th February 2022) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent assessment he has made of the potential merits of (a) opening DVLA outreach offices across the UK, (b) capping the cost of phone calls to DVLA customer services and (c) utilising Freephone services for some or all calls to DVLA customer services.


Answered by
Trudy Harrison Portrait
Trudy Harrison
This question was answered on 14th February 2022

The Driver and Vehicle Licensing Agency (DVLA) has recently opened a customer service centre in Birmingham and recruited more staff to help reduce current waiting times and provide future resilience and business continuity. There are no current plans for any further DVLA offices.

The DVLA’s contact centre uses non-geographic, 0300 telephone numbers so that customers are charged at a local call rate whether they use a landline or mobile phone and wherever they are calling from in the United Kingdom. There are no plans to provide freephone services for calls to the DVLA.

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