Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will take steps to include a prominent message prior to starting the benefits claim process online, in print, and by phone to make it clear that free, independent support is available through organisations such Citizens Advice and for claimants to avoid companies who charge for the same support.

Free help and support in applying for Universal Credit is available from Citizens Advice and Citizens Advice Scotland. Free help and support for claiming other DWP benefits is widely available, including on GOV.UK, from the Department itself, and from organisations such as Age UK. There is no need for claimants to pay for advice and support with benefit applications.