Postal Services: Standards

(asked on 6th January 2023) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what proportion of letters bearing first class stamps were delivered by Royal Mail the following day in the last year.


Answered by
Kevin Hollinrake Portrait
Kevin Hollinrake
Parliamentary Under Secretary of State (Department for Business and Trade)
This question was answered on 16th January 2023

The Government does not hold this information.

Royal Mail, as the universal service provider, is required to publish quarterly statistics reports, and an annual overview, on its quality of service performance against targets set and reviewed by Ofcom, the postal industry regulator.

Ofcom has powers to investigate and take enforcement action where Royal Mail fails to achieve the regulated standards, without sufficient justification.

Royal Mail’s reports are available to view on its website: www.internationaldistributionsservices.com/en/about-us/regulation/quality-of-service/.

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