Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent discussions he has had with representatives of commercial airlines on ensuring that customers receive refunds or credit vouchers in the event that those customers decide not to travel having purchased airline tickets as a result of being unable to self-isolate for 10 days on their return to the UK from an amber list country under covid-19 travel restrictions.

The Minister for Aviation and/or Department for Transport officials held discussions with representatives from the travel industry, including aviation, regarding passenger rights most recently on the 5, 13 and 20 May, seeking their input to the development of the Passenger COVID-19 Charter.

Not all consumers will have the right to a refund if the restrictions relating to their destination change. The Charter sets out the rights and responsibilities for consumers while travel is affected by COVID-19 restrictions. The industry have responded with increased flexibility offering alternative dates and/or destinations for bookings for affected customers.