Pension Wise

(asked on 30th October 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if she will make it her policy for the Money and Pensions Service to reintroduce the Pension Wise usage data reports, showing monthly Pension Wise take up by channel, which were published by her Department up to January 2019.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 4th November 2020

The Money and Pensions Service (MaPS) publishes Pension Wise usage data as part of their annual evaluation report which details not only volumes but satisfaction with the service.

Figures can fluctuate monthly, for example due to seasonality and the numbers of people reaching aged 50, who are eligible for the Pension Wise service. The annual reporting allows for wider analysis and commentary against the figures rather than that previously published month by month.

MaPS continually reviews its reporting processes across its customer facing brands and we work very closely with MaPS to analyse their services, along with seeking any opportunities to improve.

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