Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what advice his Department provides to vulnerable customers switching from a Post Office Card account to a bank account in order to manage their benefits and tax credit payments.

A dedicated telephone service has been set up and aims to support Post Office card account users, who can, into mainstream banking. Customers who receive a letter about how their payments are made can call free to ask questions and if required will be provided with information to help them choose an account that’s right for their circumstances.

This could include continuing to receive payments into their POca, as while the majority of pension and benefit payments are paid into a bank account some customers, including those who are vulnerable, may remain unable to use or access such services.