Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what information his Department holds on whether customers who are required to transition from Public Switched Telephone Network (PSTN) landline phones to Voice over Internet Protocol (VoIP) landline phones are being offered equivalent phone-only deals.

The Government engages regularly with communications providers to ensure that the industry-led switch-off of the Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP) proceeds safely and with minimum inconvenience for end users. For many users, the upgrade will only involve unplugging their existing landline phone from the wall and plugging it into the back of their broadband router.

As part of the migration to VoIP, current landline-only consumers do not need to purchase a general broadband connection if they do not want one. Most users can retain the same telephone devices after the migration, but in scenarios where this is not possible, they will receive a replacement device for free. Existing contracts will not increase in price when customers are migrated to VoIP.

The Department does not hold data on the number of landline-only VoIP products but is working with stakeholders to identify those that require additional support during their PSTN migration, including consumers who are dependent on their landline.