Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, what steps he has taken to ensure that effective regulation is in place to hold fibreoptic cable network companies to account for not providing mobile telephone operators with a resilient base station network and for not remedying network failure swiftly; and if he will make a statement.

In this case, under ‘security requirements’: sections 105A to D of the Communications Act 2003, the legislation that applies to telecoms providers requires them to take measures to protect the security and resilience of their networks and services. Ofcom has the power to intervene if it believes a provider is not taking the appropriate measures. This legislation applies to fibre optic network operators providing back haul to mobile operators.

Generally, commercial agreements between providers will specify service levels to be adhered to, including times for remedying network disruptions. However, in its Business Connectivity Market Review (consultation 15 May 2015 - 31 July 2015), Ofcom stated that it considers BT’s quality of service in providing wholesale Ethernet leased line connections (including mobile backhaul) to be unacceptable, despite improvements that it acknowledges the company has made. Therefore the Regulator has proposed to impose obligations on BT to improve its provision of wholesale leased line services, with minimum standards of certainty of delivery date; provision lead-times; and repair times.