Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, for what reason his Department decided to refer on its website and in documentation to people seeking consular assistance as customers.

The 'Customer Charter' in in the publication 'Support for British Nationals Abroad: A Guide' (https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/914039/FCO_BritsAbroad_A4web_020920.pdf) reflects the FCDO's commitment to provide a high quality service to those who need our support. As well as supporting British individuals who have experienced crime or trauma we also issue travel documents and provide notarial services and our publication seeks to set out the full range of help available. I was happy to meet the Honourable Lady on the 19th of October to discuss this aspect of the APPG report "Deaths Abroad, Consular Services and Assistance: Why Families Deserve Better and What Can Be Done".