Northern Powergrid: Storms

(asked on 17th January 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, how many compensation payments (a) have been and (b) are yet to be processed by Northern Powergrid in relation to Storm Arwen and Storm Barra.


Answered by
Greg Hands Portrait
Greg Hands
Minister of State (Department for Business and Trade)
This question was answered on 20th January 2022

Under Ofgem’s rules, Northern Power Grid must compensate customers for the inconvenience caused by loss of supply if the level of required service is not met.

My Rt. Hon. Friend the Secretary of State wrote to Ofgem and network operators, including Northern Powergrid, on the 6th December 2021, setting out his expectations that Distribution Network Operators make every effort to deliver compensation to affected customers swiftly and without delay, considering the burden making a detailed application might place on impacted customers, and in line with the Guaranteed Standards expectations.

Northern Powergrid had paid a significant proportion of compensation cases by Christmas 2021. Any cases remaining unpaid to this date are still under investigation or in progress as required by Ofgem’s regulation.

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