Social Security Benefits: Complaints

(asked on 4th June 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many complaints about poor customer service lodged in each of the last three years for (a) universal credit, (b) jobseekers allowance and (c) employment support allowance have been about delays in departmental responses.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 11th June 2021

The Department does not measure complaints as described in the question and to determine this request, we would need to examine each individual case, which the Department considers to be cost prohibitive to provide.

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