Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, if she will take steps to ensure that BT (a) refunds in full late payment charges incurred by customers because of delays caused by postal strikes in full and (b) issues an apology to such customers.

BT customers who have incurred late payment charges should contact BT customer service to discuss and resolve any issues that the postal strikes may have caused.

Ofcom, the independent telecoms regulator, requires all communication providers to be members of an approved independent Alternative Dispute Resolution (ADR) scheme, which can assist in settling complaints. BT has signed up to the Communications Ombudsman service, which is free for consumers: https://www.ombudsman-services.org/sectors/communications