Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what support her Department is providing to people classed as clinically extremely vulnerable and who are unable to safely visit job centres or other assessment locations.

Jobcentre Work Coaches are trusted and empowered to engage with claimants by the best and most appropriate channel, giving careful consideration to a claimant’s personal circumstances and needs, such as any health conditions, and the local situation to determine whether or not this should be by phone, digital or face-to-face.

In response to the Covid-19 pandemic, the Department made a number of changes to health and disability benefits to safeguard the health of claimants and staff and to prioritise new claims and continuity of awards. The changes included the suspension of all face-to-face assessments and the introduction of telephone-based assessments where suitable, in addition to paper-based assessments (paper-based assessments were in place for some claims prior to the Covid-19 pandemic).