Asked by: Zubir Ahmed (Labour - Glasgow South West)
Question to the Department for Business, Innovation, Science and Trade:
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps he is taking to ensure Royal Mail meets its service obligations in Glasgow.
Answered by Kate Dearden - Minister of State (Department for Business, Innovation, Science and Trade)
I have been frank in my conversations with Royal Mail’s leadership and with my statements to the House in recent debates that Royal Mail’s service has been unacceptable for too long, and that the pace of improvement must increase. I will continue to raise issues relating to service performance directly with Royal Mail, including the impact of delays on communities.
Ofcom, as the independent regulator, is responsible for setting, monitoring and enforcing Royal Mail’s service standards under the universal service obligation.
Ofcom is currently investigating Royal Mail’s service performance for 2025-26 and will take regulatory action where necessary to hold the company to account for improving service standards.